Learn about the most widely accepted approach to IT Service Management across the world.
- Accredited to Peoplecert
- Recorded Videos by ITILŪ experts
- Training for ITILŪ Foundation Certification
After completing this course, the learners will be able to:
- Gain an understanding on service management and the service lifecycle
- Know the common vocabulary used in service management based on ITIL
- Gain a high-level overview of each of the service life-cycle stages
- Understand the applicability of the various ITIL processes and functions
- Prepare for the ITIL Foundation Certification Exam.
Introduction and Key Concepts
What is Best Practice?
- Key components of ITILŪ?
- What is Service?
- What is Service Management? Who are Stakeholders? Characteristics of Process
- What is Function?
- Stages of Service lifecycle
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Roles and Responsibilities
- ITILŪ is gaining more relevance and popularity across the globe
- IT Service Management across the world
- Great value-add for the students resume, which can help him/her pursue a promising career
- Apply ITILŪ guidance for better performance at organizations
- Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annum.
WHO SHOULD ATTEND
- IT Professionals
- Business Managers
- Business Process Owners
- IT Planners
- IT Consultants
- IT Architects
- IT Audit or Security Managers
Frequently Asked Questions
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