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Indian : Rs.19774
International : $283
Learn about the most widely accepted approach to IT Service Management across the world.
  • Accredited to Peoplecert
  • Recorded Videos by ITILŪ experts
  • Training for ITILŪ Foundation Certification
After completing this course, the learners will be able to:
  • Gain an understanding on service management and the service lifecycle
  • Know the common vocabulary used in service management based on ITIL
  • Gain a high-level overview of each of the service life-cycle stages
  • Understand the applicability of the various ITIL processes and functions
  • Prepare for the ITIL Foundation Certification Exam.
Introduction and Key Concepts

What is Best Practice?
  • Key components of ITILŪ?
  • What is Service?
  • What is Service Management? Who are Stakeholders? Characteristics of Process
  • What is Function?
  • Stages of Service lifecycle

Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Functions
  • Roles and Responsibilities
  • ITILŪ is gaining more relevance and popularity across the globe
  • IT Service Management across the world
  • Great value-add for the student’s resume, which can help him/her pursue a promising career
  • Apply ITILŪ guidance for better performance at organizations
  • Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annum.
  • IT Professionals
  • Business Managers
  • Business Process Owners
  • IT Planners
  • IT Consultants
  • IT Architects
  • IT Audit or Security Managers
Frequently Asked Questions


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