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ITIL Professional Course (Without Exam)

Indian : Rs.6105
International : $150

KnowledgeWoods ITIL Foundation Certification E-Learning Program is a power packed online preparation course which is specially designed to help the ITIL aspirants clear the ITIL Foundation certification exam at the very first attempt. With 24x7 Anytime-Anywhere access from all across the world, the KnowledgeWoods ITIL® eLearning Program is the perfect platform to avail quality ITIL® Foundation Certification Exam Training in an Easy, Flexible, Engaging, and Self-Paced Mode.


The prime objectives of this course are to:

  • Expose participants to internationally recognized Best Practice terminology, structure, basic concepts, and the core principles of ITIL® 2011 Foundation Certification practices for Service Management
  • Help Participants prepare to clear the ITIL® Foundation Certification Exam at the very First Attempt
  • IT Administrator
  • Technical Team Lead
  • IT Consultant
  • Server Administrator
  • Project Manager
  • Business Analyst
  • Software Architect
  • Information System Manager

Module I

  • Basic Introduction to ITIL® 2011 Foundation Level Examination
  • Service Management as a Practice

Module II

Service Life Cycle
  • Goals & Objectives of Life Cycle Components
  • Overview of the ITIL® Library

Module III

Generic Concepts and Definitions
  • Understanding of ITIL® terminologies
  • fundamentals & principles

Module IV

Key Principles and Models
  • Introduction to entire Lifecycle Stream

Module V

ITIL® Processes
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation

Module VI

ITIL® Functions
  • Service Desk Function
  • Technical Management & Application Management
  • IT Operations Management & IT Operations Control
  • Facilities Management

Module VII

ITIL® Roles
  • Key Service Management Roles
  • Responsibilities of Process Owner
  • Process Manager
  • Service Owner & Process Practitioner
  • RACI Model

Module VIII

Service Strategy
  • Management of Service Portfolio
  • Business Relationship Management
  • Financial Management for IT services

Module IX

Service Design
  • Service Level Management
  • Service Catalogue & Availability Management
  • Supplier Management
  • Capacity management & Design Coordination

Module X

Service Operation
  • Understanding Incident Management & Problem Management
  • Overview of Event Management
  • Request Fulfillment & Access Management

Module XI

Service Transition
  • Study of Change Management
  • Knowledge Management
  • Release & Deployment Management
  • Transition Planning & Support
  • Service Asset & Configuration Management

Module XII

Continual Process Improvement
  • Understanding the 7 Step Improvement Process

Module XIII

Technology & Architecture
  • Service Automation
  • Service Management Processes
  • Integrating Various Components

HD Quality Audio-Video Lectures

  • 30 Hours of eLearning Content
  • 6 eLearning Modules
  • Five (5) Sets of ITIL® 2011 Foundation Mock Exam (365 Days Access)
  • 80+ Module End Assessment Questions
  • 20 Quizzes
  • 40+ Baseline Assessment Questions
  • 10+ Storylines
  • 80+ Common Terms Glossary
  • Downloadable Templates
  • 30 Contact Hours/PDUs Certificate
  • 365 Days Course Access
  • 2 Additional Sample Papers of ITIL® 2011 Foundation Exam from AXELOS
  • eCopy of ITIL 2011 Foundation Syllabus
  • Dedicated, Toll-Free Support
  • Course fee DOES NOT include Exam fee in this version of the course

  • Knowledge of IT management best practices and principles
  • Understanding of the ITIL exam pattern and the type of questions that appear in the ITIL Foundation Certification Exam
  • Application and Product Support
  • Dedicated and Toll Free Support
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KnowledgeWoods Consulting is an International Training & Consulting Company with key focus on providing its valued clientele across the world with High Quality Training and Support Services for Globally Recognized Certifications and High-in-Demand Courses such as PMP, ITIL, Oracle Primavera, Microsoft Project, Digital Marketing, and many others.

Functioning as one of the leading PMI Global R.E.P. (ID – 2835), PEOPLECERT ATO, and Microsoft Silver Learning Partner across India and the Middle East, KnowledgeWoods has so far conducted over 2000+ training workshops and has trained over 30,000+ professionals worldwide.

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