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Civility in the Workplace

Indian : Rs.2000
International : $34

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects.


This workshop aims at improving the performance of professionals in the context of Civility in the Workplace. Through this training program, the understudies will come to understand about its causes, the costs of incivility, as well as the rewards of civility, within the workplace. The  participants will be able to learn practical ways of workplace etiquettes and  facilitative communication skills. The understudies will also learn the specific interventions that can be utilized when there’s conflict within the workplace and a recommended procedure for systematizing civil behavior within the workplace.


Module One: Getting Started

Module Two: Introduction

  • What is Uncivil Behavior?
  • Three Reasons Why You Should Be Civil. 
  • Dealing with Difficult Personalities. 
  • Cost and Rewards. 
  • Case Study.
  • Review Questions.

Module Three: Effective Work Etiquette

  • Greetings.
  • Respect.
  • Involvement.
  • Being Politically Correct. 
  • Case Study.
  • Review Questions.

Module Four: Costs and Rewards5

  • Incivility and the Costs.
  • Civility and Rewards.
  • Four Causes of Incivility. 
  • How to Overcome It. 
  • Case Study.
  • Review Questions.

Module Five: Conflict Resolution

  • Collaborating. 
  • Competing.
  • Compromising.
  • Accommodating. 
  • Avoiding.
  • Case Study.
  • Review Questions.

Module Six: Getting to the Cause

  • Examining the Root Cause.
  • Creating a Cause-and-Effect Diagram. 
  • Forgiveness.
  • Benefits of Resolution. 
  • Case Study.
  • Review Questions.

Module Seven: Communication

  • Para-verbal Communication. 
  • Non-verbal Communication. 
  • Listening Skills.
  • Appreciative Inquiry. 
  • Case Study.
  • Review Questions.

Module Eight: Negotiation

  • Three Sides to Incivility. 
  • Mediation.
  • Arbitration.
  • Creative Problem-Solving. 
  • Case Study.
  • Review Questions.

Module Nine: Identifying Your Need

  • Completing a Needs Analysis. 
  • Focus Groups. 
  • Observations.
  • Anonymous Surveys. 
  • Case Study.
  • Review Questions.

Module Ten: Writing a Civility Policy

  • Designating the Core Group.
  • Defining What is Unacceptable Behavior.
  • Defining the Consequence. 
  • Writing the Policy. 
  • Case Study.
  • Review Questions.

Module Eleven: Implementing the Policy

  • The First Steps. 
  • Training.
  • Addressing Complaints. 
  • Enforcing Violators. 
  • Case Study.
  • Review Questions.

Module Twelve: Wrapping Up

  • Words from the Wise
  • Willingness to widen your knowledge about Civility in the Workplace.
  • Ability to develop the professional skills required to instill the basic social values amongst the team members.
  • A good understanding of English and computer literacy.
  • Content in PDF and Powerpoint Slides Format.
  • Activities like Pre Assignment, Action Plan, Evaluation Form etc.
  • Offers frameworks for understanding key topics of Civility in the Workplace.
  • Focuses on explanations of concepts, phenomena, and theories.
Frequently Asked Questions

Who is the certifying body for the courses?

After successful completion of the course, students will get certificate from Rapid Skillz jointly signed by Professor of the course.

What will I get after the completion of the programme?

As it is training oriented program, after completion you will find yourself with more confidence with increased knowledge related of this course along with Rapid Skillz Certificate.

What is the duration of the programme?

The duration of this program is 3 months.

What is the difference between classroom teaching and online course?

Classroom teaching requires physical presence of classroom and teacher, whereas distance learning courses can be studied anytime, anywhere as per your time schedule and convenience.

Can Foreign Nationals apply for the course?

Yes, anybody can apply from any part of the globe.For details of Fee Structure please contact us at or call at +91-9958934646

In case I am unable to take the exam will my fees be refunded?

As a policy under no circumstances will the fees be refunded to the candidate after registration.

Can I take two or more certification exams at one time?

Yes you can take as many numbers of courses at a time.

Does the exam is available only in India?

No, Exam is available all over the globe.

If I fail, what is the procedure to be followed for reappearing in the exam?

If you fail due to some reasons, you have to pay re-appear fee which is 50 % of the course fee and give your exam again.

How many attempts can I give for a certification exam?

There is no limit on re-appearance. You can re-appear by paying re-appear fee as many times you want.

When is the exam conducted?

Duration of the course is 3 months, whenever you are prepared for exams within duration of the course you can appear for exams.

What is the passing percentage?

Passing percentage is 50%.

Do you have any refund policy for this course?

We do not refund any payment. However we assure you of complete satisfaction. If you have any service related issue please contact us or mail us at

What are the various options of making payment?

You can pay using Debit Card/Credit Card/Net Banking and cash cards.

Is there any option of interacting with the faculty?

Yes you have chance to interact with faculty twice in a month for 15 minutes and we would arrange a Skype call or you can get your emails answered from faculty.

What is the minimum eligibility required to get myself enrolled for the Programme?

Anybody can apply.


Col (Retd.) Baljit Bakshi

Founder member of SAKSHAM, Col ( Retd ) Baljit Bakshi, started his career in Indian Armed Forces in Regiment of Artillery. He gained the highest qualification of a trainer, known as Instructor in Gunnery, early in his career. Always leading from front, Baljit was recommended for gallantry award for his exceptional courage and leadership qualities during Indo-Pak conflict in J & K. He took premature retirement from Army when he was at the peak of his career and was commanding an Artillery Unit. After serving the nation for 23 years, Baljit decided to join the corporate world in pursuit of his leadership qualities. He was the first serving officer from Indian Armed forces to have done 2 year full time MBA course from XLRI, Jamshedpur.

Baljit joined House of Tata in 1995 as a senior executive in one of the Tata Steel companies (Tayo Rolls Ltd), where he rose to become a key resource within the Group. Soon he was heading five of the key functions of this company, namely, HR/IR, Strategic Planning, Business Excellence, Business Ethics and Corporate Social Responsibility. He is one of the founder Senior Assessors of Tata Business Excellence Model ( TBEM ). Baljit is on the panel of Senior Assessors of CII EXIM BANK Award. He has been the Lead Assessor of ISO 9001, 2000, and a Certified Quality Analyst.

Baljit joined Ashok Leyland Ltd in 2007 as Head of HR in their Greenfield Project in Pantnagar. The project was completed in record time of less than three years.

At Saksham, Baljit designed and delivered close to 300 workshops for workers, associates, front line supervisors and managers aimed at improving quality, productivity and cost control parameters in different organisations. This is achieved through motivational and inspirational modules aimed at modulating the behavior and attitude of ground level work force. This is backed by “Personal Effectiveness” and “Performance Improvement” workshops for middle and senior management cadres.

As visiting faculty, Baljit has delivered lectures in XLRI Jamshedpur on wide ranging topics of HR, IR, Strategic Planning and General Management. As founder member of SAKSHAM, Baljit wishes to share his work experience of over four decades with a larger section of society. His knowledge and experience as a team leader, and his passion for excellence can add immense value to any organization or institution.

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