When you are conducting a sale with a customer it is quite probable that there will be an element of negotiation involved. In some selling situations you will be involved in extensive negotiations.
At its’ simplest level, negotiation is where you discuss something with a customer in order to reach an agreement e.g. you will negotiate the date when your product will be delivered, the trade in value for a product/service or the price of the product/service that you are selling.
There are three essential components to a successful negotiation:
1. Effectively planning the negotiation
2. Creating the proposals with the customer.
3. Agreeing the outcome of the proposals and the conditions of sale with the customer.
This module is designed to give you a structured approach for carrying out negotiations. Emphasis is placed on the differences between selling and negotiating. The module has frameworks designed to help with your preparation, putting forward proposals and guidelines on negotiating techniques. Advice is also given on how to conclude the negotiating process, resulting in your customer’s needs being satisfied.
Unit 1: Planning for negotiating
This unit is designed to enable you to thoroughly plan before you enter into negotiations with the customer. A framework is designed which helps you establish your initial negotiation position via an assessment of the customers’ needs. Advice is given on the importance of objective setting and on specifying the boundaries for the principal negotiating factors. Advice is also given on establishing the roles of the individual members of the DMU (decision making unit) and on accessing all the resources needed for the negotiations.
Unit 2: Creating proposals with the customer
This unit is designed to help you create a clear understanding of the customers’ position over each proposal. A framework is designed which helps you structure your negotiations, with an emphasis on effective communications, making use of empathy and creating the right relationship with the customer. Guidelines are given on body language, buying signals and negotiating techniques.
Unit 3: Agreeing on the outcome of the proposals and conditions of sale
This unit is designed to help you reach a full agreement on the final proposals, with both parties being satisfied with the outcome. An emphasis is placed on making sure the customers’ needs are satisfied by accurately summarising the outcome of each agreed proposal. A framework is designed to help you record and document the conditions of the sale with guidelines on the relevant legal areas.
Who is the certifying body for the courses?
After successful completion of the course, students will get certificate from Rapid Skillz jointly signed by Professor of the course.
What will I get after the completion of the programme?
As it is training oriented program, after completion you will find yourself with more confidence with increased knowledge related of this course along with Rapid Skillz Certificate.
What is the duration of the programme?
The duration of this program is 3 months.
What is the difference between classroom teaching and online course?
Classroom teaching requires physical presence of classroom and teacher, whereas distance learning courses can be studied anytime, anywhere as per your time schedule and convenience.
Can Foreign Nationals apply for the course?
Yes, anybody can apply from any part of the globe.For details of Fee Structure please contact us at email@example.com or call at +91-9958934646
In case I am unable to take the exam will my fees be refunded?
As a policy under no circumstances will the fees be refunded to the candidate after registration.
Can I take two or more certification exams at one time?
Yes you can take as many numbers of courses at a time.
Does the exam is available only in India?
No, Exam is available all over the globe.
If I fail, what is the procedure to be followed for reappearing in the exam?
If you fail due to some reasons, you have to pay re-appear fee which is 50 % of the course fee and give your exam again.
How many attempts can I give for a certification exam?
There is no limit on re-appearance. You can re-appear by paying re-appear fee as many times you want.
When is the exam conducted?
Duration of the course is 3 months, whenever you are prepared for exams within duration of the course you can appear for exams.
What is the passing percentage?
Passing percentage is 50%.
Do you have any refund policy for this course?
We do not refund any payment. However we assure you of complete satisfaction. If you have any service related issue please contact us or mail us at firstname.lastname@example.org.
What are the various options of making payment?
You can pay using Debit Card/Credit Card/Net Banking and cash cards.
Is there any option of interacting with the faculty?
Yes you have chance to interact with faculty twice in a month for 15 minutes and we would arrange a Skype call or you can get your emails answered from faculty.
What is the minimum eligibility required to get myself enrolled for the Programme?
Anybody can apply.